How companies are adapting to AI & Co.

Harvard Business manager Ad Special 7/2024

Was erwartet Sie im Special:

Yesterday, chatbots. Today, video AI. Tomorrow, a seat on the board? Technology is more
important than ever. Generative AI has disrupted the market at a pace that was unimagi
nable until recently. Meanwhile, the cloud is paving the way for more technological revo
lutions. These developments are radically changing how companies work – from product
development right through to aftersales. What are the organizational and operational
factors that you should consider if your business is to generate value going forward?

Dr. Dominik Krimpmann

The Technology Revolution: Mastering the Challenges of Radical Change

Yesterday, chatbots. Today, video AI. Tomorrow, a seat on the board? Technology is more important than ever. Generative AI has disrupted the market at a pace that was unimaginable until recently. Meanwhile, the cloud is paving the way for more technological revolutions. These developments are radically changing how companies work – from product development right through to aftersales. What are the organizational and operational factors that you should consider if your business is to generate value going forward?

Markus Sontheimer

How ISS is Transforming Facility Services with the Cloud, IoT, and AI

In just three years, Danish facility management services group ISS, which has over 350,000 employees, has taken its digital transformation to a new level, turning a small IT support function into a global, agile IT organization. Technology is now a clear USP for the ISS brand. Digital products developed in-house complement the group’s traditional services of cleaning, food services, facility management, and workplace experience. None of this would have been possible without the cloud, the Internet of Things (IoT), and AI.

Kristina Sahling, Tanja Schlesinger, Arlene Bühler

On the Right Track: How Deutsche Bahn is Using Artificial Intelligence to Optimize its Service and Operations

Punctuality, customer satisfaction, and a shortage of skilled workers: These are the key challenges currently facing Deutsche Bahn. How can digitalization, automation, and targeted deployment of artificial intelligence (AI) help master them? As the following insight into Deutsche Bahn’s digital transformation shows, there are many applications where AI can play a role – ranging from routine processes to AI-driven process optimization right through to AI-driven analysis of social media channels.

Dr. Sebastian Kaune, Nico Cremer, Dr. Frank Ott

The Evolving Role of the CIO: From Service Provider to Technology Enabler

In today’s rapidly evolving technology landscape, organizations must not only keep pace with the latest advancements, such as AI, Cloud, Data Analytics, and Metaverse, but also assess their potential and impact on operations. To navigate this complex terrain, the role of the Chief Information Officer (CIO) and their respective IT organizations have become more critical for the company’s success than ever. This article explores the evolving role of the CIO in advancing a technology-enabled organization and discusses key elements that drive success at the Electronics business of Merck KGaA, Darmstadt, Germany.

How companies are adapting to AI & Co.

The Technology Revolution: Mastering the Challenges of Radical Change

How ISS is Transforming Facility Services with the Cloud, IoT, and AI

On the Right Track: How Deutsche Bahn is Using Artificial Intelligence to Optimize its Service and Operations

The Evolving Role of the CIO: From Service Provider to Technology Enabler

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